Terms and Conditions

These are the terms and conditions on which we supply our products to you. Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us.  We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website.  The terms and conditions posted on the website or app at the time you place your order will govern that purchase. 

1. Who we are and how to contact us 

1.1. Who we are. We are Phoenix Phire LLC – a company incorporated and registered in Pennsylvania.  

1.2. How to contact us. You can contact us at Sales@phoenixphire.com, by contacting us at the address above. 

1.3. How we may contact you. If we have to contact you, we will send an email to the email address you provided to us in your last order.

2. Placing an order 

2.1. How you can place an order. Orders may be placed through our website. Once you’ve added the product(s) you’d like to your basket, you’ll go through our checkout procedure where you’ll need to enter your contact details, delivery and billing information.  Please check, double check and even triple check your order (e.g. the product(s), size(s) and delivery address) before clicking the “complete order” button or the “pay now” button if you are paying via Apple Pay. 

2.2. Acceptance of your order. Your order is an offer from you to us to buy the product(s) in your basket.  After you place an order, you will receive an email from us confirming we have received it.  Our official acceptance of your order takes place in the United States when we email you to confirm we’ve dispatched your product(s).  It’s at this point that a contract will come into existence between you and us.  When we acknowledge your order, we’ll also confirm your order number.  If you need to contact us about your order, you should quote this number. 

2.3. Restrictions on placing orders.  To order our products, you must be at least 18 years old and be authorized to use the payment method which you use to pay for the products you order.  If you are under 18, you may place an order only with involvement of a parent or guardian.

3. Our rights to cancel your order 

3.1. If we cannot fulfill your order. In the unlikely event that we’re unable to fulfill your order (e.g. because the product is out of stock, we haven’t been able to verify the billing information you’ve provided, or you have requested delivery to a country that we do not currently ship to, or there has been an error in the pricing or description of the product), we’ll let you know by email and we won’t charge you for the product. 

3.2. Unusual or suspicious activity. We provide our products for your personal use only.  We may cancel an order if we notice something unusual or suspect that our products are being exploited for any commercial, business or re-sale purpose.  If this happens to you and you think we’ve made a mistake, get in touch with our customer service team through our online form at Sales@phoenixphire.com. 

3.3. Suspending the supply of products.  We may have to suspend the supply of a product to you to: 

3.3.1. deal with technical problems or make minor technical changes; 

3.3.2. update the product to reflect changes in relevant laws and regulatory requirements; and/or 

3.3.3. make changes to the product as notified by us to you. 

4. Our products 

4.1. What we provide. We provide Pre-Workout and fitness gear, including clothing and accessories. 

4.2. Descriptions of our products. The pictures of our products (and packaging) on our website  are for illustrative purposes only. We work to ensure that colors are displayed accurately but we can’t guarantee that a device’s display of the colors exactly reflects those of our products. 

5. Delivery 

5.1. Delivery destination. For orders placed on our shopphoenixphire.com website, we ship to the United States. 

5.2. The risk of loss for products purchased from us passes to you upon our delivery to the carrier. Title for products purchased from us transfers to you upon payment for the products 

5.3. When we will provide the products. When we deliver the products to you will depend on the delivery method you select during the order process.  If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you. 

5.4. We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather),we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order and we’ll refund you for any products you’ve paid for but not received. 

5.5. If you are not available when the product is delivered. If no one is able to take delivery and the products cannot be posted through your letterbox, the courier will notify you of the delivery attempt and tell you how to rearrange delivery or collection of the products. 

6. Your rights  

6.1. If what you have bought is faulty or differs substantially from how it is described on our website  you may have a legal right to get the product replaced or to be given a refund.  In this case, the return will be free in the United States provided you return the product to us within 30 days (unless stated otherwise on our website or our app) from the date you receive it. 

6.2. If you have changed your mind about the product.  We offer a goodwill guarantee which gives you 30 days (unless stated otherwise on our website) from the day you (or someone you nominate) receives the products to change your mind.  If your products are split into several deliveries over different days, you have until 30 days (unless stated otherwise on our website) after the day you (or someone you nominate) receives the last delivery to change your mind.  In either case, you will need to pay the cost of the return. Please note that some products can’t be returned, such as: 

6.3.1. products sealed for health protection or hygiene purposes (e.g. socks) that have been unsealed after you receive them or are not in their original packaging or have had any tags or the hygiene slip removed;  

6.3.2. any product which has had the care label cut and/or removed; 

6.3.3. any product which is missing any component part(s) when returned by you (unless this is because of something we have done);  

6.3.4. any products which become mixed inseparably with other items after their delivery; and 

6.3.5. any products marked final sale. 

6.4. In all other cases (if we are not at fault and there is no right to change your mind). Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before the products are delivered and paid for – just contact us to let us know. 

7. Returns and refunds 

7.1. Returning products. If you want to return for any reason after products have been sent to you or you have received them, you must return them to us. 

7.3. How and when we will refund you. We will refund you the price you paid for the products (including delivery costs where applicable) by the method you used for payment.   If you used a discount code to buy the product, the amount refunded will be reduced to take into account the benefit of any discount which you received when buying the product.  We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind, your refund will be made within 14 days from the day we receive the unused product back from you.